Printer Troubleshooting

Easy Printer Troubleshooting Guide

Step 1: Reset Your Printer

If your printer is acting up, start by giving it a fresh start:

• Turn off the printer.
• Unplug it from the power source.
• Wait for at least 30 seconds.
• Plug it back in and turn it on.

Step 2: Check the Cables / WIFI

Ensure all cables are securely connected:

• Confirm the Ethernet cable is properly plugged into both the printer and your router/switch. 
• If your printer is using WIFI, do a connection check within the settings of the printer.

Step 3: Confirm Paper and Ink

Make sure your printer has enough paper and ink:

• Check the paper tray for jams and load it with the correct paper.
• Replace ink cartridges if they are low or empty.

Step 4: Add Your Printer to Windows 10

If your printer isn't recognized, follow these simple steps for Windows 10:

Open Settings:

• Click on the Windows Start menu.
• Select "Settings" (gear icon).

Go to Devices:

• In the Settings menu, choose "Devices."

Select Printers & Scanners:

• On the left sidebar, click on "Printers & scanners."

Add a Printer:

• Click on "Add a printer or scanner."
• Windows will search for your printer. Once found, click on it, and then select "Add device."

Test Your Printer:

• Open a document and try printing to see if the issue is resolved.

Step 5: Restart Your Computer

A simple restart can solve many issues:

• Save any open files.
• Click on the Start menu.
• Choose "Restart."

Step 6: Reach Out for Help

• Create a support ticket by clicking the “New Ticket” button at the top right of this page, and we will assist you as soon as possible.

Remember, these are basic steps to get you started. If the problem persists, it's okay to ask for help. Happy printing!